Full review text opened.

Google - May 13, 2026
If you go here, pay close attention and advocate for yourself! Very disappointed in my service experience here.
Brought in a vehicle with a crank no-start condition for diagnosis. When I initially inquired on diagnostic fee I was told $169 + tax and that I would be called if it were to exceed that.
Prior to coming to Rudig, the original PCM had failed and been replaced with a properly programmed PCM. At their request I brought them the original bad PCM for further troubleshooting. I was then told that neither PCM was good and I would need the PCM replaced again at a cost of $2400 parts and labor. I declined the repair and was told my diagnostic cost was $356, despite having never authorized a figure above the originally quoted $169. Fortunately they agreed and adjusted the bill to the originally agreed upon amount.
When I received the car back, it had the original bad PCM still installed in it and the good PCM that was in it was nowhere to be found. When I called, they confirmed they still had it. I appreciate that it was delivered back to me after I called, but it is concerning that a $120 part that they value at $1800 was not automatically returned to me with the car. It is also troubling that they left the clearly bad part installed rather than returning the car to the state it was in when it arrived.
Finally, suspecting that simultaneous failure of four injector drivers in a PCM that otherwise worked fine in the car seemed unlikely, I contracted an independent technician to assess the situation. Within an hour they were able to determine there was a grounding issue at the coil packs and the PCM was fine.
Had I not been diligent, I would be out:
-An additional $169 + tax in diagnostic fees
-$2400 for a PCM + labor that wouldn't have fixed the issue, plus however much more they would have charged in diagnostic fees after that
-The $120 spent on the PCM that really was good
Fortunately I am only out the $169 plus tax, but I can't say that I got anything for that money but more headaches. Again, I appreciate that they made it right when I called them out, but I should not have to do so as a customer. I cannot recommend this service department in the least bit.